smutboy420
08-03-2005, 05:50 AM
ok, So last year I bought a lathe from heathway. I had 2 choices for electrical hook up . 115v or 230v they convinced me to go with the 230v set up . So I say ok lets go with the 230v then they charged me $300 to convert the lathe over to 230v operation. and I had to wait 2 more weeks (it was already set up for 115v)
well I get my lathe and have my electrician wire it up to a 230v line and every thing seemed good till about 2 weeks ago when the DC motor speed controller crapped the bed on me. turns out internally they hooked it up to be running on 115v not 230v
so they charged me an extra $300.00 for nothing at all !!! and you would think heathway would know how a heatway lathe is supposed to be wired.
So for a year it has been running 2x the amperage and voltage to the motor then what it was wired up for. it was such a heavy duty motor and controller that it took a year to burn out the controller.
WELL stupid me thinks hey its only a year old and its burned out already because it was hooked up wrong by heathway. So I figured I'd get some kind of help from heatway (esp sense the baldor controller has a 2 year warranty from the maker. but only heathway can get it extanged for a new one baldor won't extange it with me directly (only threw the OEM that would be heathway)
well I contact heatway and at first they tell me its not there problem cause they sold the lathe part of the Co to MM knight Co. So I call knight and they say sense I bought the lathe 2 weeks before they bought heathway thats its heathways problem.
SOOOOOOOO I get back in touch with heatway. at first they try pulling the never heard of me don't know me thing. they wanted all kinds of PROOF I bought the lathe from them.
then I send them the documentation I have showing it came from them and I asked it be wired for 230v not 115v. then they wanted to know how I knew it was wired wrong by them. so I let them know I talked to baldor technician on the phone and he had me check inside the controller and found it was wired wrong ( I also had my electrician double check to be sure I was not tripping or any thing) heatway then blames it on there electrical guy and say oh well he doesn't work here any more so its again not there problem. then they held me up another week ignoring me and stopped responding to any emails or returning any calls. well it turns out I had to shell out $389 to go and buy a new controller and I had to buy a new motor to go with the new controller because it originally had a DC motor and
a DC converter/controller so I had to switch both the motor and controller out. because the new controller is An AC controller so it also needs a AC motor.
I just wanted to vent and pass the info along to any body thinking about buying any thing from heathway. what douche bags esp sense they could of helped me get my controller fixed or swapped out from baldor no problem at all. instead it cost me a lot of $ I don't have and a lot of time I will never get back.
THANKS heathway. I will make sure I never even buy a sliver of graphite from your Co. now.
I din't even complain when I first got the lathe it had one chuck that was compleatly shot and useless(they did say it was not the greatest but that it was still good when they sold me the lathe) and they convinced me to buy a used replacement one from them for $800 more!! then even that had to be reallined before it was even any good. so In reality i got screw every wich way on this lathe. oh and the lathe leaks oil like a sieve too!
well I get my lathe and have my electrician wire it up to a 230v line and every thing seemed good till about 2 weeks ago when the DC motor speed controller crapped the bed on me. turns out internally they hooked it up to be running on 115v not 230v
so they charged me an extra $300.00 for nothing at all !!! and you would think heathway would know how a heatway lathe is supposed to be wired.
So for a year it has been running 2x the amperage and voltage to the motor then what it was wired up for. it was such a heavy duty motor and controller that it took a year to burn out the controller.
WELL stupid me thinks hey its only a year old and its burned out already because it was hooked up wrong by heathway. So I figured I'd get some kind of help from heatway (esp sense the baldor controller has a 2 year warranty from the maker. but only heathway can get it extanged for a new one baldor won't extange it with me directly (only threw the OEM that would be heathway)
well I contact heatway and at first they tell me its not there problem cause they sold the lathe part of the Co to MM knight Co. So I call knight and they say sense I bought the lathe 2 weeks before they bought heathway thats its heathways problem.
SOOOOOOOO I get back in touch with heatway. at first they try pulling the never heard of me don't know me thing. they wanted all kinds of PROOF I bought the lathe from them.
then I send them the documentation I have showing it came from them and I asked it be wired for 230v not 115v. then they wanted to know how I knew it was wired wrong by them. so I let them know I talked to baldor technician on the phone and he had me check inside the controller and found it was wired wrong ( I also had my electrician double check to be sure I was not tripping or any thing) heatway then blames it on there electrical guy and say oh well he doesn't work here any more so its again not there problem. then they held me up another week ignoring me and stopped responding to any emails or returning any calls. well it turns out I had to shell out $389 to go and buy a new controller and I had to buy a new motor to go with the new controller because it originally had a DC motor and
a DC converter/controller so I had to switch both the motor and controller out. because the new controller is An AC controller so it also needs a AC motor.
I just wanted to vent and pass the info along to any body thinking about buying any thing from heathway. what douche bags esp sense they could of helped me get my controller fixed or swapped out from baldor no problem at all. instead it cost me a lot of $ I don't have and a lot of time I will never get back.
THANKS heathway. I will make sure I never even buy a sliver of graphite from your Co. now.
I din't even complain when I first got the lathe it had one chuck that was compleatly shot and useless(they did say it was not the greatest but that it was still good when they sold me the lathe) and they convinced me to buy a used replacement one from them for $800 more!! then even that had to be reallined before it was even any good. so In reality i got screw every wich way on this lathe. oh and the lathe leaks oil like a sieve too!