Abr Imagry

[Jeremy D.N.]

so i returned my shoddy hoses and un needed color starter kit to abr imagry after being in contact with a Bill Merideth several times. i was assured that i would have a refund on the glass and a replacement hose set sent out to me. as soon as i sent out my package, i stopped getting answers to my emails.
its been over a month now, and its just getting dumb.

can anybody give me a way of getting in touch with abr?

(ps. the phone numbers listed on their site dont work)

wth

[phab]

...wow that aint right. didnt i see them posting stuff for sale recently? i remember sanity posting they had herbies in stock. maybe somebody that knows them will be able to help you out. seems like there would be a working phone if theyre gonna sell something.

[Dom]

Will people ever learn? Dont buy from ABR imagery.

[Andy P]

I got through on the 1-866 number today with no problem.

[Andy P]

Will people ever learn? Dont buy from ABR imagery.

Hmmmmmm..... don't tell me that......... should I have done a little research first? The site appeared legit but now I'm hoping I didn't screw up................

[Dom]

Yes you should have, nothing but problems with ABR.

[jjglass]

It's legit, it's just a matter if you want to order from there or not.

[Greymatter Glass]

....CLOCKWORK....

amazing

[The Cheese]

Ross must really be a dodgy kinda fellow. He didn't show up for the delphi demo last week and is screwing up orders now? lol

I've ordered from generations a few times - always fast shipping and they have some good deals for us gldg folks. Check them out next time around.

Hope you get your refund.

[Mecha]

Clockwork is right. Here is my standard add...

I have ordered from ABR several times over the past couple of years and never had a single problem or hiccup. My worst experience was an extra piece of tube (for free).

In fact, I just got my order in (this week) from the color tubing sale and all was well.

[brettodie]

ross has to many baskets not enough eggs i think. he also just had a baby a month or 2 ago.and trust me babys suck you dry for a while. his employees need some serious work/training in how to deal with customers.alot of people have no probs but enough folks have probs that its a constant complaint. just keep trying to contact them he as far as i know makes good. peace brett

[Swampy]

Moral of the story; don't buy from A B fucking R. Simple as. I got fucked over for a DVD two years ago. It wasn't much but the customer service was non existant even then.

Maybe Ross was chasing his missus round then and working on the conception so only had time to reply to every other email enquiry with a shitty attitude cos he wasn't getting his leg over?

Working people don't deserve to get skinned, so fuck abr -eventually enough people will get to know about their strategy and pass it on.

[JANKYglass]

i ordered all my supplies from abr for about 5 years no problem but as the company grew and ross had employees doing things for him the service went down.i no longer order anything from them.i wont get into personal experiences but i felt i had been lied to,ripped off,and taken advantage of 1 to many times.

[colonel4bin]

Can't say I've had any problems with ross, but e-mails never work in serious business matters and are way too easy to dodge, get someone on the phone and play hardball, you can always threaten legal action. I recently switched to glasscraft for my color and they have done me right so far!

[Jones Art Glass]

edit: near the end I ask REGIS a question, it is not a personal attack so please dont start with me....


Wow... Does anybody remember the "Pepsi" challenge ads from the 80s and 90s?? I guess what I mean is, just because you like Coke doesnt mean that Pepsi sucks... it just means you have a preference. There room for plenty of suppliers in our market so why bad mouth ABR? Id rather see some of you post one of the glass suppliers that you deal with that have never had a problem... But i dont think you'll find one. I admit I'm biased... I like Ross, I like cheaper rates, and I like his company. He's never screwed me over and when things have gone wrong he's fixed it.

Ive had broken stuff from Glasscraft, wrong and shorted orders from Frantz, and once I think even Winship accidentally ignored an email inquiry, it doesnt make them bastards... it means they're a large business and all businesses need to get tweaked sometimes.

I'm gonna take personal responsibility for Jones Art Glass and admit I have missed or mispacked an order in the past. Check with Doug(e) and he can attest to the fact that sometimes I drop the ball... so Im just curious, no personal attack intended, but, REGIS have you ever tricked off an order and if so did that person find a public forum to rage about your practices? Bet not, you probably just worked it out behind closed doors like a business should.

------------------------ sorry if I seem bitchy, but we have email, PMs and all kinds of other ways to communicate besides public laundry airing. And it kinda bugs me when people take extra time out to hate... If you dont want to order or have your friends order then get them together and try a boycott or something, but why deliberately try to turn public opinion based on your one set of experiences. Im so happy Ross is in daddy mode, so hopefully wont even have time to read this. Burque loves you Big Daddy and we got your back because since 2002 at least, you've always had ours.

[phab]

...your mileage may vary.

[Ben Burton Glass]

Another ABR Sucks thread!? WTF??

I've ordered from ABR a bunch of times and have never had any problems with them. And like Mecha said, they don't mind throwing in some freebies, which are always appreciated.

I've ordered from some of the other suppliers who've told me they'd throw in some freebies too, but when the box gets here, it's only what I ordered, and nothing extra. Not that I'm complaining about not getting freebies, but when you do get them, they sure are nice.

If you want to talk to Ross, I'm sure he's at the EGS Flame-Off right now in the Technical Display tent. Go talk him up in person if you can't get a hold of him via phone or email...

My $.02


Aloha

[menty666]

I can honestly say I've never had a problem with Generations, so there's one for me that I haven't run into problems with.

So far as I can remember the only problem I've had with ABR is that it seems to hate my user account so I can't order via the website, but if I email or call my order gets handled fine.

[Swampy]

What I wrote was based on my truelife experience.

[barefoot stash]

How much free shit does Ross give out keep starting these threads and get him a bunch of free publicity??....sshheesh

[Ben Burton Glass]

How much free shit does Ross give out keep starting these threads and get him a bunch of free publicity??....sshheesh

This thread was started because someone DOESN'T like ABR's service. Not because he gives out freebies.

I don't think he needs the publicity as there's only a limited number of suppliers/distributors for what we do. But people are entitled to voice their opinions about whether they like or dislike a company.

Over on the LE forums, most of the people LIKE ABR and continue to go back and re-order from them because of the service and product.

I personally haven't had any problems with ABR and I order most of my supplies through them or Glasscraft (also top-notch in my opinion).

Aloha!

[Jeremy D.N.]

first off, this was a follow up to a post i made a while back (same issue), it was never meant to be a shit on ABR. i guess you could call this thread a last resort attempt to get intouch with abr.

i got into contact with a Customer Service guy about two months ago, and i was sure that the issue was resolved. i sent the broken hoses in, the glass too. he said that i would have a replacement and a refund. fast foward to now, and i am still hoseless and $15less, and getting shot down for trying to get a contact, and complaining a little.
i guess that all together its not a huge monetary loss, but im only 17, and am only just covering costs for my hobby.

Jones:
i know you dident want to start something, but this is just in my defense.

Ross of ABR:
if you do read this, know that this is not a personal attack, or evn one on your company really. i ordered the majority of my setup from ABR, and its aside from the hoses, its great. im just pissed that desipte several attempts at contacting ABR directly, i am not getting through. i thought somebody here might have a way to talk to a returns dept. manager or something. i am sorry that my opening post was so angry

[phab]

...you have a right to speak up. a hobyist glass blower should get the same service as a well known glass guy or gurl. screw ups can happen but like you said i remember your last post and i would think it should have been resolved by now.

[mer]

hopefully they'll get back to you soon. i suggest just keeping at it until you get somebody to respond.

there's not much point in this thread continuing though, everybody that has feelings about abr has already expressed them here or in previous threads. i'm just going to lock this now, good luck.