ordered some color rods,half are broken.shld i complain?

[Lefty]

so i ordered like 30 color rods total. 10-15 rods are broken in 2 or more places...should i call the company i bought from and complain or is this normal? this is my first time having rod shipped and it kinda sucks having a bunch of 1 inch pieces of color i want full rods! thanks

[hwcglass]

it is not normal.

but still, do not call and 'complain'.

keep it professional, call and just calmly and simply tell them the truth.

any distributor/manufacture of good reputation works very hard to get their products to their customers in tack; they will want to know that you are having a problem.

if you are cool about it, they will be cool about it.

if you call and start telling people they are dicks . . . .

[Aymie]

most companies are willing to accept responsibility for damage. Just be nice and polite. I once called GA about a batch of weird color I got...about three rods total...they sent me 5lbs of odds to make up for it.

[Lefty]

right on, thanks!

[Skye Perry]

I agree ,you should complain In a nice way.Alot of times the person on the phone had nothing to do with the shit Packing or irresponsible delivering of goods .They can also make a claim for the broken product with there shipping company and get compensated for the broken stuff .So hells yah you should send it back .

[Lefty]

thanks again, mountain glass is hooking me up with over a lb of color. any suggestions?

[JBob]

i suggest something with a lotta bling

[mistahead]

cobalt

[Icarus]

Double amber purple.

MGA are good people.

[menty666]

Another good reason to bring it to their attention is that if they don't know there's a problem, it never gets fixed.

[sertaiz]

+1 dap, will last forever and you can mix it with anything!!!!!!!

[Shatner]

I'd go with a pound of Experimental Green 5. It's one of my staple colors. Or a dark cobalt.