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View Full Version : Customer Service Review PayPal - disabling account, holding funds



saragoblin
11-22-2015, 12:33 AM
I know this happens all the time, I see artists discussing it on facebook and such. Since most of those artists do a volume of sales, and were reluctant to contact their customers for information I wasn't sure what the initiator was.

I also didn't know until tonight was that there is a class action lawsuit pertaining to this behavior by merchants (non specific) who experienced these issues from 2004 to 2008, that is being settled this year. http://blogs.findlaw.com/california_case_law/2015/11/paypal-settles-4-million-class-action-over-account-holds.html

Paypal also already lost a lawsuit pertaining to hold fund longer than there is financial risk, and they are not to hold it for any other reason.
http://www.settlement4onlinepayments.com/injunctive.pdf --- This guy found the link, and he is in a totally unrelated merchant group (computer sales), but experiencing similar issues. http://www.thelaw.com/threads/filing-civil-suit-against-paypal-and-ebay.4711/

Is anyone involved in this? http://blogs.findlaw.com/california_case_law/2015/11/paypal-settles-4-million-class-action-over-account-holds.html

Will the settlement include a change of paypal policy, and an end to harassing merchants?

I'm lucky.. my one and only order processed threw paypal was a test order for $3.01 :-) Not sure what they thought they were gonna do with it all... :-P

Looking for information, not interested in a flame of paypal, I know all about it... just want to know if anyone is involved in the official law suit, if it will effect paypal policy going forward.

Also if your interested in contacting the law firm handling that suit, about going after them for the glass community, if the existing suit does not involve changes in paypal's policies, I'd like to help if I can. I don't think they will take the case based on my $3 but if a few of you have had more issues and more money involved, maybe we can get a group together to talk to the attorneys and make it stop.

Consumers like paypal it'd be nice if paypal wasn't violating consumer protection and privacy laws. I say this because I'm the consumer and I was testing my husbands online store for him (so he's the merchant), and for there to have been a "dispute" I would have had to file it. Right now they have locked up his account, and they have not returned the funds to my account either. So they are not doing this at the request of the consumer, or in response to a fraud incident, they are actively scanning consumer purchases and dictating what they can and cannot purchase, a complete violation their privacy.

Now before you shrug it off, think about your customers. PayPal is a bank, a financial service, just like other banks they can't dictate how a customer uses their service or purchases items. Banks can't tell consumers you can't use your debit card or credit card to purchase a torrah, koran, bible because the owner of the bank is (opposing religion) and they object to the purchase of that item. This is the same exact thing, it's a policy that does not pertain to items that are illegal or regulated. In most states glass pipes are legal, they are legal in CA where Paypal officialy is headquartered. Unfortunately the way paypal is handling this the merchants (our community) are the ones that have to stand up and say this needs to stop.

If you have any information about the existing law suit, or are in CA and would be willing to call the attorney and see if they can release any information I'd appreciate the help gathering info.

Thanks!

*** pissed of consumer ****

hashmasta-kut
11-22-2015, 02:18 AM
paypal is great, just dont say you are selling pipes, say its glass art. ZERO problems.

saragoblin
11-22-2015, 10:48 AM
paypal is great, just dont say you are selling pipes, say its glass art. ZERO problems.

We have no sales threw paypal yet, so there is no reason for them to disable the account.
They did it anyway, hence asking about the lawsuit, and it's impact on their policies, the number of glass artists who have been disabled...