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View Full Version : Customer Service Review The Blast Shield Company



Jackass Glass
08-09-2016, 11:19 AM
Wanted to review the transaction i just had with the blast shield co.

I screwed up my order on MGA... there are no pictures and i cant be expected to understand words... come on! ahhaha

anyway i ended up with just a piece of glass. no mounting hardware. Called them up. They put together a package for me. paid / shipped /rock and roll.

Thanks theblastshield!

http://www.theblastshield.com/

Skipjack
08-09-2016, 01:05 PM
I have a related story. A few years ago I contacted TheBlastShield because I had the hardware and just wanted a piece of UV/IR shield glass. They kept asking me for details like what I was going to use it for and for what equipment.

I finally ended up getting my glass from MGA.

Jackass Glass
08-09-2016, 01:55 PM
I have a related story. A few years ago I contacted TheBlastShield because I had the hardware and just wanted a piece of UV/IR shield glass. They kept asking me for details like what I was going to use it for and for what equipment.

I finally ended up getting my glass from MGA.

interesting... well MGA likely sold you theblastshields product. whats funny about it what i screwed up is i ONLY got the glass. not the hardware. lol

PyroChixRock
08-09-2016, 03:27 PM
Love the blast shield. I have ordered from them multiple times, always happy with my product and their service.

Skipjack
08-09-2016, 03:48 PM
interesting... well MGA likely sold you theblastshields product. whats funny about it what i screwed up is i ONLY got the glass. not the hardware. lol

Yes, MGA sold me TheBlastShield product. It is the only company I've found (well, actually, I think I found another once, but don't remember now) that offers the UV/IV sheet glass and I did order it as a BlastShield product. It was easier to get just the optional plate glass item from MGA than from TheBlastShield.

somewhere
08-09-2016, 11:41 PM
So how much was it for just the uv ir glass?

Skipjack
08-10-2016, 02:02 AM
So how much was it for just the uv ir glass?

It was a few years ago so I don't remember exactly, but currently the glass is $45 on both TheBlastShield site and at MGA, and that sounds about what I paid.

Jackass Glass
08-10-2016, 04:59 AM
So how much was it for just the uv ir glass?

i think it was 45 bucks. and i got the 6 x 6 option

somewhere
08-10-2016, 07:37 AM
Thanks for the info. Has anyone else had the coating fail? I have two of them and both have hazed over. They start at an edge and just spread across creating a haze that makes them impossible to see through clearly.

Jackass Glass
08-10-2016, 07:41 AM
Thanks for the info. Has anyone else had the coating fail? I have two of them and both have hazed over. They start at an edge and just spread across creating a haze that makes them impossible to see through clearly.

have yet to use mine... but when i spoke to the rep at the company she did mention that its harder to see through the coated one. but that sounded more like an everyday thing. not something that go worse ovr time.

chillrelaxglass
08-10-2016, 08:39 AM
Mine started on the edge and then i removed it to never use it again.

JayBoogie
08-10-2016, 08:43 AM
If anyone's got an extra sheet of glass, I'll buy it. Mine bit the dust last week. I cracked in my first two weeks of melting because I rested a hot punty on the edge accidentally while adjusting my flame and it finally gave out. Once it did, I realized how much I enjoyed having it hahah

chevelleface
08-11-2016, 05:50 PM
the blast shield just made me some custom tools, they did a great job and were in communication the whole process.and they shipped them very fast thank you!

Nomad
08-31-2016, 01:16 PM
I love my torch marver.
I would have ordered the joint tools without wooden handles. My handles came off from heat but the tool works fine without it.