I filled that one out when my torch went "missing" This guy is covering himself. In my instance he said he delivered it to me first, then when I saw the signature was a women he changed his story to he delivered it to her but she didn't accept that package. The reason she signed is because she had to sign for several packages and got confused. So the mailman took it back and stuck it in the return bin, but conveniently forgot to scan it out. So then is was just supposedly floating from post sort facility to sort facility. The postal inspectors got my request, two days after I sent it in they gave me this whole story that the manager at the local branch just gave me.
When the postal inspector finally called, they gave me the same three options. I even said, "so you're telling me, I'm blaming you courier of stealing my mail, and the only thing I can do is one of the three option you gave me?" and of course the response was yes. I think the whole post office runs on those three rules lol
I did fill it out and send it in again, but now that I have the box I'm sure they'll tell me everything is ok then.

