Update: I received the correct parts very quickly, two day air and got this kiln back up and running and back to daily use. It's nice when a company in this industry steps up to solve an issue rather...

Arnold, I greatly appreciate that, just saw the email from Ashley. I'll hold off on putting it back together until early next week. Though I certainly know that mistakes happen, multiple mistakes in...

people make mistakes i understand, but when you already made one 3 week mistake, then maybe double check to make sure you don't make another.

thanks, but this kiln is going together this weekend so they could never get them to me in time and at this point i'm not going to rely on them for anything. i had a similar issue with them 5 or 6...

i ordered parts from paragon in november and had to call last week to ask where my shipment was (after ignored email), they then were kind enough to send out my order, i received it yesterday and the...