The Melting Pot - Where All Glass Addicts Melt Together - Powered by vBulletin

Page 2 of 7 FirstFirst 1 2 3 4 5 6 7 LastLast
Results 21 to 40 of 137

Thread: ABR Imagery

  1. #21
    Join Date
    Jul 2010
    Location
    K Town
    Posts
    779
    Rep Power
    23

    Default Re: ABR Imagery

    I've done alot of business over the years with ABR. Being in Canada I have to say it's pretty tough to find good suppliers out here.
    I don't hesitate to use ABR at all. Even the odd time when things haven't gone right ( far and few between ) Dave has gone out of his way to make it right.
    Sometimes even at the company's expense I might add.

    I will continue to show my support for ABR in 2014.
    Quote Originally Posted by Nomad View Post
    Being a glassblower used to be more exciting. Selling a lot of glass and having people tell you your famous is a lot more exciting than now... trust me.

    Gold Fire Glass

  2. #22
    Join Date
    Aug 2010
    Location
    Spewgene
    Posts
    436
    Rep Power
    26

    Default Re: ABR Imagery

    Quote Originally Posted by Gold Fire Glass View Post
    I don't hesitate to use ABR at all. Even the odd time when things haven't gone right ( far and few between ) Dave has gone out of his way to make it right.
    Sometimes even at the company's expense I might add.

    I will continue to show my support for ABR in 2014.
    ^^ This ^^ I have ordered tube, rod, tools, and other various supplies, everything has always come as it should have. I even recently ordered a kiln controller that didn't turn out to be what I needed, and they totally went out of their way to make sure I got what I was really after and saved me loot in my mess up. Been super nice and helpful any time I have ever dealt with them. I am still on the fence about ordering lots and lots of tubing and rod when I have options in town, but they have nice prices and sales, and so far it has been worth it every time.

  3. #23
    Join Date
    May 2009
    Posts
    1,141
    Rep Power
    53

    Default Re: ABR Imagery

    I've been very pleased with abr.

    Being in Eugene with lots of local arterial available I can't say they are my main material supply, but do appreciate them stocking items slot if places don't seem to have. Prompt shipping, calls on back ordered items, and good prices on most things.

    When we going to see a Eugene retail outfit guys? You'd crush it here, a lot of places here are *consistently* out of lots of stuff, and often times much more expensive.

    Also, thd giant metal staples in the boxes recently seems over kill and makes for recycling a biatch.

    But you guys rock. And I like the new website.

  4. #24
    Join Date
    Dec 2006
    Location
    Redlands
    Posts
    149
    Rep Power
    19

    Default Re: ABR Imagery

    I ordered 19/19 dstems from abr & explained to them how I have only been able to find low quality Chinese ones, they assured me theirs were quality when I received them they were the same low quality 1s I had received from other suppliers w/wobbly joints & sloppy driptip weld. I sent them back & lost over $80 in shipping. I will never order from them again. They also did the same thing to my brother w/a scroll chuck he ordered that didn't hold work straight when they said it was on point.
    Luke Wilson

  5. #25
    Join Date
    Sep 2005
    Location
    New York
    Posts
    10,372
    Rep Power
    0

    Default Re: ABR Imagery

    They messed up my last order. I am happy that I got a bunch of colored asian tube on sale but they forgot to put my milli in the box and I was charged for it.
    I complained to them about this and they got back to me. They said they did not really have any milli's left anymore but I could have the rest of the milli they had. Which is like 2.5 grams and I ordered 9 grams of this particular milli. But they shipped it to me. I am still waiting for a refund for the difference in price but I believe they will give it to me it was only like $20.
    So I guess I am giving them a good review for there customer service....... but the change in inventory really sucks because I have orders for milli spoons and I have to find the milli someplace else now. They sold my most popular milli also, the peace sign.

  6. #26
    Join Date
    Feb 2012
    Posts
    414
    Rep Power
    17

    Default Re: ABR Imagery

    The only thing I'd change about ABR's shipping lately is the packing peanuts... mixing compostable and syrofoam peanuts together means I have to spend time separating them or they all get thrown in a trash bag and sent to the dump, which sort of negates the point for using 50% compostable peanuts in the first place.

  7. #27
    Join Date
    Sep 2005
    Location
    New York
    Posts
    10,372
    Rep Power
    0

    Default Re: ABR Imagery

    I tried to get a shipping quote for a F-420 kiln and no one got back to me. It is a nice kiln that only ABR sells too. My guess is $300 to ship maybe... Would have been nice to find out the exact amount it would cost including shipping. Since I am shopping for a new kiln.

  8. #28
    Join Date
    Feb 2007
    Location
    lil' rhody. i know it's small, but it's the motion of the ocean state that matters!
    Posts
    2,492
    Rep Power
    96

    Default Re: ABR Imagery

    I've had mixed experiences. some shipping problems and being sent the wrong product on more than one occasion. most of my problems with abr happened a few years back and recently they have been really good. customer service used to give you an attitude but in recent years they're great. i still prefer mga or wale for most things, but abr has a lot of products and Dave is active in the community and listens to his customers. at one thyme i refused to by from abr but that was years ago, now i offer a thumbs up.
    Quote Originally Posted by itssteve View Post
    Hey jimmi if this deal were to fall through (which I doubt will happen) I'll let my lynx go for a couple cooter pics of your sis. Pm me

  9. #29
    Join Date
    Apr 2010
    Location
    Bloomington, IN
    Posts
    2,310
    Rep Power
    46

    Default Re: ABR Imagery

    The only thing I'd change about ABR's shipping lately is the packing peanuts... mixing compostable and syrofoam peanuts together means I have to spend time separating them or they all get thrown in a trash bag and sent to the dump, which sort of negates the point for using 50% compostable peanuts in the first place.
    We reuse the tons of peanuts that come in our orders from our vendors as well. If we don't, we'd be tossing so many. So occasionally they probably do get mixed. Sorry about that, just trying to eliminate waste


    I tried to get a shipping quote for a F-420 kiln and no one got back to me. It is a nice kiln that only ABR sells too. My guess is $300 to ship maybe... Would have been nice to find out the exact amount it would cost including shipping. Since I am shopping for a new kiln.

    If you ever have an issue with something like that, don't hesitate to PM. We've been out for shows a lot this year already, and I'm leaving again all next week. But, I check in here when I'm on the road more than I do email even. So, maybe the guys back home were stretched a bit then. If you still need help, I'm in the office today and tomorrow, or call and ask for Noah. He is great, and does all our freight shipping anyway. So, he could accurately quote you quickly.


    Thanks everyone. All feedback is good feedback. We strive to do our best, and make up for the times it doesn't work out that way. Appreciate all your support!



    ABR IMAGERY
    812-339-0147
    866-342-4764
    Twitter: @ABRDave
    Instagram: http://instagram.com/abrimagery

  10. #30
    Join Date
    Jan 2013
    Location
    Melting Utah one rod at a time
    Posts
    244
    Rep Power
    23

    Default Re: ABR Imagery

    I just orderd a Chanpion from ABR. It was in stock and shipped same day. Thanks Dave

  11. #31
    Join Date
    Feb 2012
    Posts
    414
    Rep Power
    17

    Default Re: ABR Imagery

    OK, I've got to gripe about this because it's probably third time it's happened in less than 3 months.

    I placed a 12 line order on Friday and find out today that four items are out of stock and the other couple of times that it happened it was about the same - ABR was unable to fulfill about 20-30% of my order when I needed it. Heck, it's not even stuff on sale sometimes!

    My gripe is not that you run out of stock, that's normal - but it's that the website is not able to accurately reflect what is or is not available that really screws with people! I don't have a lot of money for glass so I try to piece together my orders carefully to make it worth the shipping charges - when a bunch of stuff isn't available I either need to add stuff I don't really need to justify the shipping and still have to order the rest of what I need from another company at additional expense and lost time - or just cancel the whole thing and re-order somewhere else to try to save shipping costs.

    I know I can call, I have called but it's 2014... I don't really feel like I should have to call on the phone every time I want to order something.

    Is the process of updating inventory on the site a completely manual one?

  12. #32
    Join Date
    May 2012
    Location
    Bennington, Vermont, United States
    Posts
    5,473
    Rep Power
    82

    Default Re: ABR Imagery

    ^^that sucks too...abr just updated with a new website, you'd think that this would happen less often now.

    and i HATE it when people just say to call in your order and this won't happen. fuck no, calling in my order defeats the purpose of ordering on the web.
    You shouldn't be having sex for pleasure, only for reproduction.
    Thousands of people read my threads now. So Im trying to not embarrass myself.

  13. #33
    Join Date
    Jun 2013
    Posts
    332
    Rep Power
    16

    Default Re: ABR Imagery

    The lack of real time stock is annoying, but for real just call.

    I know I hate talking on the phone, and I avoided calling for a while. But I finally tried it, and it was quicker and easier than ordering online. Plus being on a more personal level betters your chances for sweet deals.

    Just my 2c

  14. #34
    Join Date
    Nov 2011
    Location
    The Midwest
    Posts
    1,209
    Rep Power
    42

    Default Re: ABR Imagery

    Ive had luck calling them to place an order. Once i wanted something rare that only they still had in stock, and I had it ordered in 5 min on the phone. The majority of my orders with them (actually...all of them except this one mentioned) have been problematic. They never failed to make it right...but in one case i ordered an item that was out of stock, got charged, then 6 weeks later called to find out what ever happened to it. They had been out of stock, and refunded me....but they never emailed me, and I was charged when they didn't have it in stock. That being said, Dave is about as good as customer service or help goes. It's my personal opinion that Mountain Glass should hire that guy :P If I had a reason to need to hit up ABR....I suppose I would. ive never had anything happen that was so bad that i absolutely would not use them again...but they are the closest shop to me, and they are generally my last choice.

  15. #35
    Join Date
    Feb 2012
    Posts
    414
    Rep Power
    17

    Default Re: ABR Imagery

    I have to agree with istandalone, people work weird schedules across different timezones - calling isn't always convenient - hence the invention of the webstore (when it works).

    I can order oxy and propane online at 1am when the tank kicks and I'm thinking about it, I don't have to interrupt my day job to do it. I can trust Mountain's availability and heck, as long as I order before 2pm I know it's gonna ship same-day. Webstores are awesome when they work.

    Sometimes it takes ABR a day or two to email me to let me know something is out of stock. They say "If I don't hear back by tomorrow I will ship everything else" and because I don't want to lose a bunch of money on shipping I email back right away with some questions about alternative items based off what their website says they have, then no one gets back to me for a day.... then another round of stuff not being available.

  16. #36
    Join Date
    Jan 2010
    Location
    Flint, Michigan
    Posts
    2,214
    Rep Power
    67

    Default Re: ABR Imagery

    All you people that call, do you go online and put a list together with the website or just pick up the phone and order? No list necessary?

    "Never open your mouth, unless you're in the dentist chair."
    -Sammy 'The Bull' Gravano

    Bulletproof Glassworks LLC
    http://bulletproofboro.bigcartel.com
    BulletproofGlassworks@Gmail.com
    www.instagram.com/BulletproofGlassworks
    #BulletproofGlassworks @BulletproofGlassworks

  17. #37
    Join Date
    Jan 2012
    Location
    NY/PA
    Posts
    928
    Rep Power
    29

    Default Re: ABR Imagery

    Call & ask for Dave, he'll hook ya up without a list, he has for me in the past at least. I tell him what I need by name & not code. Time is $$ so I tend to skip the list unless i need more than I can remember.
    Quote Originally Posted by β View Post
    Im glad were still talking about banning nomad 10yrs later!

  18. #38
    Join Date
    Jun 2013
    Posts
    332
    Rep Power
    16

    Default Re: ABR Imagery

    Yeah my big orders I make a list just to make sure I don't forget to tell him anything. But otherwise I just spout off what I want.

    I love shopping online and I never thought calling would be easier or faster, but it is.

  19. #39
    Join Date
    Jul 2006
    Location
    pa
    Posts
    154
    Rep Power
    21

    Default Re: ABR Imagery

    I prefer to call that way if there's a question of something in stock I can get an answer mountain will check while on the phone. I go on their website and write a list of colors I'm getting and whatever else so I don't forget anything.


  20. #40
    Join Date
    Jan 2010
    Location
    Flint, Michigan
    Posts
    2,214
    Rep Power
    67

    Default Re: ABR Imagery

    I guess I'm picky when I order. I don't do the same piece over and over again. I always do different stuff. I'm a visual person also. I like to see what colors I'm picking and know how much it is before I decide the quantity. And like to be able to see what's in my cart and if i can afford more. Or what I need to get less of when I need something else. I pick what I want off of what I want for the future. Not off what I've made in the past.
    Calling for me would annoy the person I'm sure. Constantly saying. How much, can you take some of this off, add this, how much is this much of this, etc. I take a day to figure out what I want. I have NO production line really. My distributor buys whatever I feel like making. And it's usually stuff from every direction. I rarely make the same piece twice. So online ordering is for me. I do still call a lot. But it's with a list because I usually get a better deal talking to someone. Having a reliable/up to date website should be top priority for an online business.
    To be honest they lost me the same way they are soon losing blueburnsorange. I didn't get what I needed. Missed the email and upset a customer when their special color didn't come in. I havnt ordered from them since. They had my phone number but only emailed me to tell me a lot was out of stock. So I totally see where you are comin from.
    Not to mention my cracked F420 kiln I got from abr. They were good at getting me to paragon to get a patch kit though.

    I've had bad experiences with glasscraft too though. Mistakes happen. Glasscraft wrote "poop" and "butthole" on the packing they wrapped my joints in an I happen to open it in front if the customer in my retail location. I stapled the "I'm sorry" note glasscraft sent me after that happened to my wall in my shop. It's hillarious. It's an apology letter from the person @ GC for writing poop on my stuff. Priceless. I have not ordered from Gc since.

    If the just had a better way of updating the site I don't think they would have any complaints. Their customer service is great.

    I generally make only large orders. Boxes of joints, lbs of color, etc. lampwork supply tells you exactly what's left on the website. They also offer everything for wholesale. Screw paying retail hobby prices for materials.
    Last edited by Dan Kooper; 02-11-2014 at 02:02 PM.

    "Never open your mouth, unless you're in the dentist chair."
    -Sammy 'The Bull' Gravano

    Bulletproof Glassworks LLC
    http://bulletproofboro.bigcartel.com
    BulletproofGlassworks@Gmail.com
    www.instagram.com/BulletproofGlassworks
    #BulletproofGlassworks @BulletproofGlassworks

Similar Threads

  1. ABR Imagery Ya or Na
    By KRooKeD_PoiNT in forum Glass Discussion
    Replies: 95
    Last Post: 03-15-2021, 07:46 AM
  2. ABR Imagery Sale
    By sanity7975 in forum Vendor's Glassifieds
    Replies: 21
    Last Post: 07-18-2011, 06:45 PM
  3. New color sale at ABR Imagery
    By sanity7975 in forum Vendor's Glassifieds
    Replies: 7
    Last Post: 06-09-2010, 04:23 PM
  4. Abr Imagery, The Best Sale Ever!!!!!!!!!!!!!
    By sanity7975 in forum Vendor's Glassifieds
    Replies: 2
    Last Post: 03-11-2010, 03:00 PM
  5. Another Awesome New Color!!!!!!! AT ABR IMAGERY!!!!!
    By sanity7975 in forum Member's Glassifieds
    Replies: 0
    Last Post: 11-18-2008, 09:47 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

Featured Member's Spotlight!
Pogo Blackfire Glassworks Wesley Fleming Whipkey Glass Bullet Proof Glass No Coast Glass
Donate to our forum!