I've used them a few times and I've had a different problem every time. This last time I ordered a case of 44 and when it got to me it was VERY messed up. I know this is probably not only on them but the shipping company as well but when I've ordered through other companies my glass has never arrived like that.

Another time my shop mate and I ordered a bunch of different things and colors and they charged the card and sent everything out, we were charged less than what we were told but that was because they were back ordered on almost a third of the colors we were trying to buy, we ordered through the phone not online. the issue was we weren't notified of it and when we got the package and did our inventory we had to figure it out ourselves and then call to confirm. And we would've just bought other colors or tools since we were already paying for the shipping. When I've ordered through other companies I was both emailed and called when something was back ordered.

Abr has a great selection, nice and helpful staff, awesome sales, and things other companies don't, I just always second guess when I order if I want to have simple things like this happen.